Terms & Conditions

We offer you our personal service, and if at any time there is anything you require, please do not hesitate to ask. To ensure that every guest enjoys a pleasant stay, we require all guests to abide by the house rules set out below.

Accounts

We require payment to be finalised on or before arrival. In certain instances we may require a security deposit to cover other costs and damages. Cheques are only acceptable if prior arrangements have been made at the time of your arrival.

Air conditioning

When changing temperature, please wait 2 minutes before any further adjustments are made. It could take a few minutes for the air conditioning unit to function correctly.

Alarm clock

An alarm clock is available upon request. Please contact Reception if you would like to borrow one.

Blankets, pillows and towels

Spare blankets and pillows are in the wardrobe. If you require any additional blankets or pillows, please contact Reception and they will be provided. If you require a spare towel for use in the pool area, please contact Reception — these are available for hire.

Refunds and credit

Please note that no refunds or credit shall be given for any prepaid bookings.

Broken or damaged equipment

If you encounter any faulty equipment during your stay, we would appreciate you advising Reception. This allows us to rectify the problem promptly and avoid disappointing other guests. If for some reason you are dissatisfied with equipment or services at the motel, please do not hesitate to tell us — your feedback allows us to keep improving.

Cooking in rooms

Law expressly prohibits cooking in or outside motel rooms. Cooking is only allowed in designated areas.

Credit cards

We accept all major credit cards except American Express. Personal cheques cannot be accepted unless prior arrangements have been made.

Visitors

Visitors invited to the premises are asked to leave their vehicles outside the grounds. We also respectfully ask that all visitors leave quietly without disturbing other guests by 9pm. Visitors will need to seek approval to use the swimming pool.

Ironing

Irons and ironing boards are available and located in the wardrobe.

Luggage storage

Upon request we can store your luggage for early or late arrivals.

Newspapers

Local newspapers are available free at Reception.

Office hours

The Reception desk is open from 9.00am until 8.00pm daily.

Pool

The swimming pool is open from 10.00am to 8.00pm during the summer season. It is the responsibility of parents or accompanying adults to supervise children while in the pool area. Children under the age of 12 years must be accompanied by an adult. Rowdy and noisy behaviour is not permitted. Pool towels may be obtained from Reception.

Smoking

All motel rooms are non-smoking. Please feel free to smoke outside in any area — ashtrays are in place around the outside areas.

Tea and coffee making facilities

Tea and coffee making facilities are provided free of charge in each room with the compliments of management. Milk for tea and coffee is provided in the refrigerator.

Vacating rooms

We respectfully request that your room be vacated by 10am on the day of departure. Beyond that time you are welcome to leave your luggage in the Reception area if required. If checking out early and the account has been settled, your room key may be left in the key drop box outside Reception. Please also check the room for all your belongings — motel management is not responsible for any items left behind.

WiFi

WiFi is provided to all guest suites.

Room service

Rooms are serviced daily except Sundays and public holidays.

Daily room service includes:

• Removal of rubbish
• Changing towels if placed on the bathroom floor

Weekly room service includes:

• Linen change and vacuuming

House rules

To ensure every guest enjoys a pleasant experience, all guests are required to abide by the following rules. Motel staff may evict any guest without refund at their discretion if these rules are not followed.

• Only guests registered and paid for at Reception may use our facilities.
• Visitors are to be kept to a minimum, and are required to vacate the premises quietly before 10pm.
• The number of guests staying in the room must be reported to Reception at the time of check in. Any person not reported shall be charged $20 extra to the guest account.
• Guests are responsible for the actions of their visitors during their visit.
• Under no circumstances are parties allowed on the property.
• We ask guests to respect the environment as required by law, for example no littering.
• Please do not disturb other motel guests with loud noises inside or outside rooms and in common areas, especially between 10pm and 8am.
• Smoking is strictly not permitted in the rooms. If you wish to smoke, please do so outside and deposit cigarette butts in the ashtrays provided. A $200 cleaning fee shall be charged to the guest if found smoking in the room.
• Guests are expected to depart and leave their key behind on the date of departure by 10am. We are unable to accommodate late check out — late check out will be charged $20 per hour.
• We are not responsible for any items left in the room after you check out. If you wish to leave items on the premises after departure time, you must arrange this with Reception.
• We reserve the right to place an extra charge on guest accounts as a result of, but not limited to: smoking in rooms; degradation of the room (such as vomit, bodily waste, general damage, pet or animal, excessive cleaning and rubbish); stolen or damaged unit items; lost or stolen keys; or any problem sufficient to result in the unit being withdrawn from availability.
• Alcohol-affected persons will not be allowed to stay and will be evicted without a refund.

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